Thursday, July 28, 2011

Of Damage Control & Public Relations



**So, this is a continuation of a previous post. The Of Brand Name, Fitness & Integrity post.**

When Yours Truly checked the email today, was actually quite surprised to receive email that explain the incident last night at the gym. Prompt action is always good. Prompt explanation is even better.

The email reply from the gym's management


Lets do some brief analysis of the damage control PR done by the management shall we?

First, the boss himself comes to see what is the situation about when he can just send some staff to come and find out what is wrong. If he did the latter, then the situation would becomes uglier. 
Damage control PR pass

Second, the boss listened and prompt action is taken to find the junior staff involved  shows that he is aware and is trying to manage the situation. 
Damage control PR pass

Third, the boss answer questions and is considered responsive which by doing so will calm nerves of people involved and make the situation more manageable. 
Damage control PR pass

Fourth, prompt explanation and feedback on what the heck happened and what is taken to prevent it to happen. The speed of the response is good. Prompt reply makes people less angry and shows that the management is actually concerned on the matter. However the prevention methods somehow is not convincing enough. 
Damage control PR neutral.

Fifth, offering compensation that is not even convenient actually shows that the management is not really sincere on apologizing to the members/person involved. Whether they take it or not then that a different story. 
Damage control PR fail


Sixth, by comparing to other gym in KL doesn't really help and actually would do more harm. There is no reason to compare to other gym and at some other location some more. We are talking about your gym and by comparing to other gym shows that the management tries to actually justify a wrong.
Damage control PR fail

Seventh, by doing the same thing and expecting a different result is suicide. By saying that the same procedure that caused the incident will be done the same way but the difference is that will be monitored closely is actually back to square one. The procedures maybe the best effective procedures but if the implementation of the procedures are half assed then it is no use at all.
Damage control PR fail

Overall, considered ok lah the damage control PR for the incident that happened since got around 50% pass. Although there is still some "boh songzzness".

Ok lah, decided to go to gym tonight. After all am paying for it anyway. See how it goes from there lah. As for the VIP locker usage, won't take also lah. That is not the point. VIP or not, if it is still internal problem or internal security matters, it will still happen again. Some more, it is not even convenient to use. No thanks lah. Will have to bring my belongings with me where ever I go in the gym. Better to depend on myself **Ahem**

That is all lah.

Ja ne~~~



P/S: Did not strike Jackpot but it is a sign. Shall strike it one day!!!!! =p

Of Brand Name, Fitness & Integrity

***What the heck with the title like that you must be thinking. Well, I don't know also. It came to my mind just like that so it shall remain so.***

"WHAT THE FUCK!!!!"

"HOW THE FUCK DID YOU OPEN MY LOCKER??"

You must be thinking what the heck is wrong with Yours Truly today? Doesn't he know that there are kids reading his blog?? 

And so the story revealed.

So, Yours Truly go to the gym tonight.

As usual, Yours Truly does some cardio and chest exercises.

Then, somehow felt an urge to go to the sauna and go back earlier.

Thus, Yours Truly haul his lazy ass to the men's locker.

Then at the locker room, a teenager who is wearing the gym's T-Shirt opens a locker that somewhat looks like my locker. Oblivious to my presence, he closed and locked the locker and walked to the toilet area, then I checked my locker key number and in a moment of disbelief and stunned, saw that the locker opened by the teenager just now IS my locker.

That is when Yours Truly shouted "WHAT THE FUCK!!!" and turn around to go after the teenager.

As Yours Truly turn around, the teenager stands there as if stunned and proceed to pass back my wallet. 
***Maybe it was my lion roar that reached to his conscience or maybe he knows that he cannot escape as there is only one entrance to go out unless he jumped out from the window.***

Damn, that teenager is a smart one. By honestly admitting that he is wrong he somewhat cool down the fire that almost fuel the violent BenardCometh to resurface after so many years of remain dormant. Had he tried to run without giving back my wallet, he would not be in any recognizable shape now. Like what the Hulk says, "You don't like me when I am angry....Hulk Smash!!!!!"

The shocking thing is that he USED a KEY to open my locker as I remembered when he passed back my wallet. That is also when I shouted to him, "HOW THE FUCK DID YOU OPEN MY LOCKER"? as I thought he is a gym member also and that he used other locker key to open my locker or that he had the master key to open the lockers. That is probably the reason why I was in disbelief and stunned for a moment in the first place. I mean, one of the reason why I sign up to the gym is that I believed in the integrity of the gym's name or rather the owner. Believed that they would have proper secure methods or procedures that will prevent such incident. 

"Go report to the management", the other gym members at the men's locker advised. The funny thing is that there is one uncle who kept on thanking me as he frantically open his locker to check his belongings. That is when the teenager goes out of the men's locker room. Yours Truly did not chase after him as there is nothing stolen and from the looks of it, the management is largely at fault here. If it was a break in then that is is different story, but to have a KEY to open the locker is definitely internal.

Wearing back my shoes, packed and proceed to the counter to make a report together with my friend. Did not even bother to bath because felt rather disappointed and not secure to put my belongings back to the locker. 

Found out that the teenager is a part timer at the gym and that somehow **better to not disclose here** he got hold of the keys that can open all the lockers. Imagine that. All the lockers. At that point, I don't even want to pursue or take action to the teenager. At the very least the teenager is honest and did not die die denies it. Believe me when I say I have encountered people who die die denies what they did. It did not end with a good ending. The teenager deserves a second chance based on that point alone since the management is largely at fault here. 

Come on, a junior staff to have access to the locker keys unsupervised? That is like dangling a fish in front of a cat. Never underestimate temptation. Not everyone is like Yours Truly. Got study "Di Zhi Kui" one boh. Ahem. Hence, Yours Truly leave it to the management to handle the teenager.

My friend is even more agitated than I am and I understand also because he also goes to the same gym and worries that such thing will happen again. Which is also why he does most of the talking to the gym's boss. He is after all a paying customer. As great minds think alike**Ahem**, we wanted to know what can be done or rather what will be done to prevent such thing from happening again. The trust is lost.

The boss explains and admit that they are at fault which is also a clever move. Never ever tries to deny if you know that you are at fault or push responsibilities to others. You will only make it worse. Be a man. Man up and things would get a whole lot better. At least better than what will happen by denying responsibilities. 

Then the gym's boss even offered to give us free usage of VIP locker as compensation to the traumatic and nerve wrecking incident but we declined. Ok, maybe not to say traumatic and nerve wrecking but it does still leave a sour aftertaste kind of feeling when we left. 

So, we declined the compensation because our objective is to let the management know so that action can be taken to improve on the security methods and also to prevent such thing from happening again. If we did not report, surely there will be some members' wallet or belongings stolen. Then it will be a big hoo haa.

It is not so much of the compensation that we are thinking about. It is the fact that we signed up for two years which means that we will be going to the gym often. If every time we go to the gym with worries that our belongings are not safe then there is no point of going right? When you worry, you can't really exercise you know? 

If we are not ensured or have the confident and trust in the gym, there is really no point of continuing. Might as well go to another gym correct? Anyhow, see first how the management explain on this matter and maybe will go few more times to see if can still feel confident with the gym or not.

There, 

And the story continues at the next post titled Of Damage Control & Public Relations


P/S: Damn lucky, need to buy Jackpot liao... Come Jackpot Come!!!!!! =p


Tuesday, July 26, 2011

Body and Mind Fitness

So, Yours Truly succumbed to the dark side by signing up to a gym membership recently.

And at the suggestion panel at the gym:
Got one member tries to be funny/creative and gets a Angry Bird reply.... Wah Hiang~~~ Snort~~Snort~~

Then, got one member feels lazy to ask long question. So the trying to be funny staff replies


Aiseh,

Seriously, funny stuffs on the suggestion panel. There are more.

Not only on the suggestion panel, there are also funny stories I heard while bathing at the men's locker. Not sure why people have to talk to each other even when they are bathing though. 

But then, that is another story for another time.

Ja ne......

=)






Wednesday, July 13, 2011

Blogspot New Layout and Feel

Woot....

Just to announce that Blogger changed its layout and a different feel altogether. 

Woot~~~

Me likey.....

Me loike.............

And yes, with this you all are cheated with yet another high quality crap posts

=)

Friday, July 8, 2011

Femes Green Noodle @ Chong Chon, 3rd Mile Kuching

Yay, BenardCometh Revelations Food Post is Back!!!!

Yes, Yours Truly am happy for himself. 

I really don't do my DSLR justice. heck, I posted more pictures when I only had my trusty compact camera. Trusty Canon Compact Camera. Now I am a Nikon fan boy since I got the D90. Go ahead, tell me how great Canon is. I will only be convinced if you give me a 5D MKII. Ahem.

Anyway, if you are from Kuching and have not heard of a femes aka famous place to eat green noodle then you are NOT from Kuching. You must be from somewhere else who have the delusion that you are local Kuching people when you are not. Poor you. Better go get some professional help. Ahem.

I mean nowadays people are into all those green stuffs, those organic eco-health wellness kind of thing and those healthy living eating something which may just have contributed to the popularity of the green noodle. It is hyped to be made from spinach. You know spinach now don't you? 

So, when you try to tell them that the green noodle is just rice flour or something mixed with green colouring and it is not exactly green food as in eco-food, they will look at you one kind and using a chopstick to pick some strands of the green noodle and look blankly to your face and says , "What do you mean it is not GREEN?".

Maybe yours truly should stop trying to be funny or stop making anymore cold jokes. Just go straight to the point aye?

So, the Famous aka Femes green noodle is located at Chong Chon at 3rd Mile. The coffee shop is near Dong Guan restaurant and behind McDonald. 

On with the pictures shall we?

 The most common drink - The Teh C Peng

The said Femes Green Noodle

They also serve laksa which is not bad also

Lastly, what me loike is that they innovate - Presenting Beef Green Noodle


The verdict?

Yours will give the Kopi Tiam a 7 revelations out of 10 revelations.

BenardCometh Revelations judging style yo~~

Ja ne~~

Thursday, July 7, 2011

Sarawak Election 2011

EXERCISE YOUR RIGHTS!!!!!!!!!


VOTE!!!!!!!!


So, yours truly went to exercise his right in the Sarawak Election 2011.

Below are some pictures:

 
~~On the way over to the voting centre~~

Yours Truly go voting disguised as Godzilla...Roar~~~

The Godzilla greeted by ah moi in yellow and asked to not take picture and proceed to the Checking Clerk Counter

Arrived at the counter with many surprised people looking at Godzilla.

Last but not least....Suruhan Jaya Pilihan Raya


So, go Vote

Even a Godzilla can vote 

If the Godzilla 

is 


MALAYSIAN





Wednesday, July 6, 2011

2nd Year Working Anniversary + 10 days

***Note: Ok, so this post has been inside the draft section for so long since yours truly doesn't really have free time to blog now. Yes, blogging needs brain juice. One can't just post crap ya know? Though I must admit, there are a few crap posts that exist in the archive here but then that is different. Those are high quality crap posts. There. You might have thought that yours truly have weekends to blog and there should not be any excuse. What? Now I am your please toy now am I?***

***Jokes aside, yours truly am passionate about the job since your truly knows that there will be a time limit when yours truly will have to make a move. There is a larger design to life at work ya know? The plan that have to be followed. That being said, yours truly am also at work during weekends. It is either going to the magnificent highlands or bringing back work to do. That maybe will be highlighted in the post below depending on the yours truly mood. ***

***Anyway, finally tonight after so long yours truly found the neglected draft post that should have been posted long time ago. Then again the title should not be 2nd Year Working Anniversary + 10 days like what I have posted the previous year with the 1st year working anniversary + 10 days. It now should be 2nd year + 2 months + 6 days working anniversary, however yours truly have no intention to change the post title. It shall be what it shall be.***

-------------------------------------------------------------

It has come to that time of the year where yours truly reviews back his working life annually. Yep, it has been 10 days after my 2nd year working anniversary at the same employment. It is considered my 2nd job after graduation if not counting the two other jobs before graduation. Anyway, that should translate to quite experienced in working due to the diverse work expertise I am in. Lets see, yours truly was in multimedia, IT-hardware, IT-softwareeducation, and now am in marketing. However, there are still lots to learn - It is an ongoing lifelong process until maybe when you are six feet under. Aye?
***CORRECTION: Like what is being mentioned above - now that should be 2nd year + 2 months + 6 days working anniversary at the same employment instead of the 2nd year working anniversary at the same employment***


Yours Truly kinda actually love the working environment here. I mean aside from the some **hiccups** (Ok, make that a lot of hiccups), working at the current employment is actually stress free if you actually believe there is such a thing in the corporate world. So yeah, not exactly stress free but not stress until you cannot sleep that kind of stress. You get what I mean. I think. I am beginning to have some enlightenment on the whole life zen thing after the various work experience gathered. If you are not enlighten to that level yet, then you shall someday. Someday you will be matured enough to realise the whole life zen thing. Alright, I would be ignorant if I say I know it all so maybe not whole but a small portion of it. A small portion of it. Yours Truly am not the Buddha ya know.  


Basically I believe it is up to oneself to make sure whether one is happy and is not stress, frustrated, and pressured. It is all governed by our mental attitude. It is what you think about that makes you happy or unhappy and is not what you have, who you are, and what you are doing. 
***Yes, I have to admit that I ripped the last sentence from somewhere. That is one heck of a good sentence if I should say so myself***


Anyway, some recap of the past year aye? Before I continue with my cheong hei article. It has been a long time since yours truly have the inspiration to write this long of a post. Thus be grateful. Be very very grateful you two. Yes, all the two of you who are still reading this blog. =)


So, what have yours truly done? Lets see......
  1. First time experience being headhunted. Not the chop-skull-off kind of headhunt but career type. Which is actually very flattering since it is not once but thrice in a year. Not bad eh.
  2. First time in my life to have made the difficult decision/option on whether to stay on or go to some foreign land. 
  3. Becomes considerably active in church which might contribute to the controlling of my temper to not scold people and most importantly not expecting that people will be able to do what I am able to do by assuming that people will know what I know. There is only one yours truly. No more, no less. 
  4. Got subordinates to delegate and pass those admin and general works to.
  5. Learned that even though there are subordinates assigned to you, doesn't really means that you will have more time to do research, planning, and management work that is supposed to be done at your level.
  6. Learned that somehow your workload will increase as the boss will consider the fact that you have subordinates and dump more work for you to do since the purpose of subordinates are to be trained to help you and not causing more work or headache. 
  7. Learned to actually embrace the mistakes of the subordinates instead of pushing the blame to them because being a head/person in charge means that you have to take responsibilities for your subordinates and not avoiding responsibilities when your subordinates make mistakes.
  8. Reinforced belief that assumption of things are always bad. Never assume things for it will cause a lot of problems. 
  9. Learned that rather than assume, it is better to be clear and confirm by asking or finding out.
  10. Discovered that there are ignorant people who tend to think that the universe revolves around them.
  11. Discovered that people will take advantage of you if you are being courteous and kind. 
  12. Learned that it is important to not scold people because people also got mother born one because it is better to inspire people or to educate people to improve by looking at their strength and weakness instead of adding stress to people regardless how hopeless they may seem. Especially when they are reporting under you. Unless of course if you have done all that and still cannot improve then it can't be helped.
  13. Learned that people may not see eye to eye with you and it is important to compromise and try to have them understand that doing what you are supposed to do is important regardless other external implications. It is like a soldier dharma is to fight off enemies of the country and a doctor dharma is to save lives. Whatever work or job you do, stick to your dharma. Do what you are suppose to do.
  14. Learned that even though you are trying to help people, people might not appreciate it and might also condemn you for it.
  15. Learned that not many people knows the concept of "if the coach ignores you then you are hopeless, if the coach enthusiastically very willing to train you and show you what to do but in the course may seems to be unreasonable, not supportive and harsh means you have potential to go far".
  16. Learned that it is more challenging to conduct events when you have limited manpower and budget as it will train up your critical thinking skills, flexibility to adapt to the sudden changes, people skills, and leadership skills. Not to mention the pressure and stress from all aspects. One would learn more with the limited manpower and budget compared to having a lot of manpower and budget.
  17. Learned that it is important to admit your mistakes and taking responsibilities.
  18. Discovered that there are people who thinks that the world owes them a living.
  19. Discovered that things doesn't always goes as planned. 
  20. Discovered that sometimes even when you are passionate about the company, there are times when you will feel sad that you are unable to actually do something to make a change. To make a difference.
  21. Discovered that even though there are a lot of negativity in the air, the most important is not to be the captivity of negativity but becomes the positive beacon that spreads the positive aura around to negate the negativity. 
  22. Positive thinking ROCKS!!!!!!!!!!!
  23. Positive mental attitude ROCKS!!!!!!!!!!!!!!

And there yours truly ends with number 23. For one of the greatest basketball legend used to don jersey of this number.

Last but not least, some quotes that yours truly felt should be portions of the life zen thing as spoken of earlier in the post. 

---------------------------------------------------

"Act enthusiastic and you will be enthusiastic."


"Any fool can criticize, condemn, and complain - and most fools do."


"Develop success from failures. Discouragement and failure are two of the surest stepping stones to success."


"Feeling sorry for yourself, and your present condition, is not only a waste of energy but the worst habit you could possibly have."


"Happiness doesn't depend on any external conditions, it is governed by our mental attitude."


"If you can't sleep, then get up and do something instead of lying there worrying. It's the worry that gets you, not the lack of sleep."


"Instead of worrying about what people say of you, why not spend time trying to accomplish something they will admire. "


"It isn't what you have, or who you are, or where you are, or what you are doing that makes you happy or unhappy. It is what you think about."


"Our fatigue is often caused not by work, but by worry, frustration and resentment. "


"The expression a woman wears on her face is far more important than the clothes she wears on her back. "


"The only way to get the best of an argument is to avoid it."


"There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it. "


"Today is life-the only life you are sure of. Make the most of today. Get interested in something. Shake yourself awake. Develop a hobby. Let the winds of enthusiasm sweep through you. Live today with gusto."


"When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion."


-----------------------------------



~~ENDS~~


P/S: Might be continued some other day on the rants yours truly have if there are inspirations